The Yale Center for Research Computing provides support for research computing at Yale University. Our most active area for support is High Performance Computing, however we also support other computational intensive research such as Geo-Spatial Computation and Data Visualization. In addition, we work with faculty and research groups across disciplines to design and maintain cost-effective computing capabilities.
To best serve the research community, we hold office hours and are also available through a support tracking system.
Troubleshooting Login Issues
If you are experiencing issues logging into one of the clusters, please first check the current System Status for known issues and use the Troubleshoot Login guide to address common issues before seeking additional assistance.
|Specialist||Day||Hours||Office||Areas of Focus|
|Kaylea Nelson, Ph.D.||Mon||10am-Noon||225||Grace/Milgram, Astronomy, G&G, MPI, Python|
|Tom Langford, Ph.D.||Mon||2-4pm||225||Grace, Physics, Python|
|Michael Strickler, Ph.D.||Tues||9-11am||222||Farnam/Ruddle/Milgram, Life Sciences, Structural Biology|
|David Huberdeau, Ph.D.||Tues
|216||Milgram, Matlab, XNAT, Brain Imaging|
|Dong Wang, Ph.D.||Tues||1:30-3:30pm||216||Grace, Physics, Matlab, Image Processing|
|Ben Evans, Ph.D.||Wed||10am-Noon||224||Farnam/Ruddle/Milgram, Life Sciences, Bioinformatics, Python, OOD Portal|
|Ping Luo||Wed||2pm-4pm||216||Grace/Milgram, MPI, OpenMP, C/C++, Fortran, ParaView, OOD Portal|
|Giuseppe Amatulli, Ph.D.||Wed
|216||Geo-Computation, GIS and Remote Sensing, Forestry|
|Rob Bjornson, Ph.D.||Thurs||2-4pm||216||Farnam/Ruddle, Life Sciences, Bioinformatics, Python|
|Andy Sherman, Ph.D.||Fri||1:30-3:30pm||217||Grace, MPI, GPUs, Matlab|
|Misha Guy, Ph.D.||via email||SRSC Software and Mathematica|
To submit requests, concerns or questions via email please send to email@example.com and your communication will be logged directly with our system. An automated response will be sent back with a tracking number. Replies to your communication will be addressed from YCRC Support and will include the tracking number for reference. Any additional communication, as either replies from you or initiated by us, will be tracked in the system and can easily be referenced by the tracking number.
Alternatively, a web interface is available for both initiating and tracking a request or concern. After navigating to the website, you can select to log a new ticket or track an existing one. After your selection you will be able to login with CAS. If creating a new ticket, a new ticket form will appear where you can log your request or concern. If selecting an existing issue, a list of open items, assigned to you, will appear. Status of your request or concern can be viewed by selecting the tracking number.
If you have any questions or feedback, we would be happy to hear from you.